Shipping Policy
US Tech Devices, Inc. provides shipping and fulfillment services for IT hardware, networking equipment, computer systems, peripherals, components, infrastructure products, and related technology solutions supplied to commercial, government, education, healthcare, industrial, and institutional customers throughout the United States.
Because our catalog includes products sourced from multiple manufacturers, authorized distributors, warehouses, and fulfillment partners, shipping methods, origin locations, freight requirements, and delivery schedules may vary by product and order.
1. Company Information
US Tech Devices, Inc.
8600 Shadwell Dr Unit 10
Alexandria, VA 22309-4630
United States
Phone: 800-571-4174
Email: sales@ustechdevices.com
CAGE Code: 9SMN9
DUNS: 056961859
Unique Entity ID (SAM): SL7DR58VLH84
2. Shipping Coverage
US Tech Devices primarily ships throughout the United States, including commercial, government, institutional, and residential business locations where applicable.
Orders may be shipped to:
Commercial facilities
Corporate offices
Government installations
Educational institutions
Healthcare facilities
Warehouses
Industrial facilities
Public-sector locations
Approved residential addresses
Other authorized delivery locations
Certain destinations may require additional verification, documentation, carrier services, or shipping charges.
3. Order Processing
Orders are processed after:
Order acceptance
Product availability confirmation
Payment authorization or approved credit terms
Purchase-order acceptance, where applicable
Fraud and compliance review, when required
Manufacturer or distributor confirmation
Any required configuration or licensing process
Order acknowledgement does not necessarily mean the product has shipped.
4. Product Availability
Inventory availability may change without notice.
Products displayed on our website or included in a quotation may be stocked at:
US Tech Devices facilities
Manufacturer warehouses
Authorized distributor warehouses
Regional fulfillment centers
Third-party logistics facilities
Availability shown at the time of quotation or order placement is subject to final confirmation.
5. Drop Shipping
US Tech Devices may fulfill orders through direct shipment from manufacturers, authorized distributors, suppliers, or logistics partners.
As a result:
Products may ship from different locations.
One order may arrive in multiple packages.
Different products may arrive on different dates.
Carrier labels may identify a distributor or fulfillment facility.
Separate tracking numbers may be issued for individual shipments.
Direct fulfillment helps us provide customers with access to a broader nationwide technology supply network.
6. Shipping Methods
Depending on product characteristics and customer requirements, shipping may be provided through:
Standard ground service
Expedited ground service
Two-day service
Next-day service
Air freight
Less-than-truckload freight
Full-truckload freight
Manufacturer-direct delivery
Specialized technology freight
Inside delivery
Liftgate delivery
Appointment delivery
Availability of each shipping method depends on product size, weight, origin, destination, carrier restrictions, and warehouse capabilities.
7. Shipping Carriers
Orders may be shipped through nationally recognized carriers and freight providers.
Carrier selection may be based on:
Shipping destination
Product dimensions
Product weight
Service level
Warehouse location
Customer instructions
Government contract requirements
Carrier availability
Cost efficiency
US Tech Devices reserves the right to select an appropriate carrier unless a specific carrier has been agreed upon in writing.
8. Customer Shipping Accounts
Business and government customers may request shipment using an approved customer carrier account where supported by the applicable distributor, manufacturer, or fulfillment facility.
Customers requesting third-party or collect shipping must provide valid carrier account information before shipment.
Additional supplier or handling restrictions may apply.
9. Shipping Charges
Shipping and freight charges are calculated based on factors including:
Product weight
Product dimensions
Number of packages
Warehouse location
Delivery destination
Carrier
Service level
Expedited delivery requirements
Residential or commercial classification
Limited-access destination
Inside delivery
Liftgate requirements
Oversized products
Freight classification
Insurance
Special handling requirements
Unless expressly stated otherwise in writing, shipping charges are not included in product pricing.
10. Freight Quotations
Freight charges quoted before shipment may be estimates.
Final carrier charges may change because of:
Actual shipping weight
Dimensional weight
Freight classification
Destination changes
Carrier surcharges
Fuel surcharges
Limited-access requirements
Liftgate requirements
Inside-delivery services
Appointment requirements
Reclassification by the carrier
Where permitted, actual additional freight or accessorial charges may be billed to the customer.
11. Estimated Lead Times
Lead times provided on quotations represent the best information reasonably available at the time the quotation is prepared.
Lead times may depend on:
Manufacturer inventory
Distributor inventory
Allocation
Product configuration
Production schedules
Licensing
Warehouse processing
Carrier availability
Supply-chain conditions
Lead times are estimates unless US Tech Devices expressly provides a written delivery guarantee.
12. Estimated Delivery Dates
Estimated delivery dates are provided for planning purposes.
They are not guaranteed unless a guaranteed shipping service or contractual delivery requirement has been expressly accepted in writing.
Carrier transit times generally begin after the product has been released to the carrier.
13. Same-Day Quotation Support
For quotation requests, customers may submit manufacturer part numbers and quantities to:
Requests received before 12:00 PM Eastern Time are generally targeted for written quotation the same business day, subject to product complexity, supplier response, availability, and compliance requirements.
Quotations may include:
Current pricing
Estimated lead time
Country of origin
Product availability
Applicable shipping information
14. Government & Public-Sector Shipping
US Tech Devices supports shipping requirements for:
Federal agencies
Defense organizations
State governments
County governments
Municipal governments
Public schools
Universities
Healthcare institutions
Other public-sector customers
Government deliveries may require additional information such as:
Purchase-order number
Contract number
Solicitation reference
Delivery-order number
Agency point of contact
Receiving hours
Dock requirements
Appointment requirements
Government facility instructions
Security or access procedures
Customers should provide all special delivery instructions before order acceptance whenever possible.
15. Federal Contract Deliveries
Federal government orders may be subject to applicable contractual requirements including:
Required delivery dates
Destination requirements
FOB terms
Inspection requirements
Acceptance requirements
Packaging requirements
Marking requirements
Contract documentation
Agency-specific instructions
Where an accepted federal contract contains shipping provisions that conflict with this standard Shipping Policy, the applicable contractual provision will control for that order.
16. TAA, Buy American & Country-of-Origin Requirements
Customers requiring products that meet specific procurement requirements should clearly identify those requirements before ordering.
Such requirements may include:
Trade Agreements Act (TAA)
Buy American requirements
Country-of-origin restrictions
Contract-specific sourcing requirements
Agency-specific procurement requirements
US Tech Devices may provide country-of-origin or compliance information based on information supplied by manufacturers or distributors.
A product's shipping origin is not necessarily the same as its country of manufacture.
17. FOB Terms
Applicable FOB terms may vary by quotation, supplier, government contract, freight arrangement, or customer agreement.
Where FOB terms are expressly stated on an accepted quotation, contract, purchase order, or invoice, those stated terms will govern.
For government transactions, applicable procurement terms will control where required.
18. Partial Shipments
US Tech Devices may ship available products separately rather than holding an entire order until every item is available.
Partial shipments may occur when:
Products originate from different warehouses
One item is backordered
Products are supplied by different manufacturers
Products require different fulfillment processes
Separate shipments provide faster overall delivery
Customers requiring a complete shipment should state this requirement before order acceptance.
19. Backorders
Products that are temporarily unavailable may be placed on backorder.
US Tech Devices may:
Maintain the backorder
Provide an updated lead time
Offer an alternative product
Ship available items separately
Cancel the unavailable item with customer approval where appropriate
Backorder estimates are subject to manufacturer and distributor availability.
20. Expedited Shipping
Expedited shipping may be available upon request.
Customers requiring expedited delivery should contact US Tech Devices before placing or finalizing an order.
Expedited carrier service does not necessarily shorten:
Manufacturer processing time
Distributor processing time
Product configuration time
Licensing time
Production time
Compliance review
Expedited charges are generally non-refundable after shipment.
21. Large and Heavy Equipment
Servers, racks, UPS systems, large printers, infrastructure products, industrial equipment, and other oversized products may require freight shipping.
Freight deliveries may require:
Loading dock
Liftgate
Delivery appointment
Inside delivery
Limited-access service
Pallet handling
Customer personnel or equipment for unloading
Customers should inform US Tech Devices of site limitations before shipment.
22. Limited-Access Locations
Additional carrier charges may apply to deliveries involving limited-access locations such as:
Government facilities
Military installations
Schools
Universities
Hospitals
Construction sites
Remote facilities
Secure buildings
Locations without standard loading docks
Carrier classifications determine whether additional accessorial charges apply.
23. Delivery Appointments
Certain freight shipments may require a delivery appointment.
Customers must provide a valid telephone number and contact person when appointment scheduling is required.
Failure to accept a scheduled delivery may result in:
Redelivery charges
Storage charges
Detention fees
Additional freight charges
Such charges may be billed to the customer when applicable.
24. Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
Please verify:
Street address
Suite or unit number
Building number
Department
Receiving location
ZIP Code
Contact name
Telephone number
Address corrections requested after shipment may result in carrier fees or delivery delays.
25. Address Changes
Shipping-address changes after order acceptance are subject to approval.
For security and fraud-prevention reasons, US Tech Devices may decline to redirect a shipment after it has been processed or released.
Carrier rerouting charges may apply.
26. Tracking Information
Tracking information will be provided when available.
Because orders may ship directly from manufacturers or distributors, tracking information may become available at different times for different items.
Certain freight carriers may provide shipment references rather than standard parcel tracking numbers.
27. Delivery Confirmation
Carrier tracking indicating delivery may constitute evidence that a shipment reached the designated delivery location, subject to applicable law and contractual requirements.
Customers should promptly investigate shipments that appear delivered but cannot be located.
28. Inspection Upon Delivery
Customers should inspect shipments promptly after receipt.
Check for:
Correct number of packages
Visible carton damage
Product damage
Missing items
Incorrect products
Tampered packaging
Any discrepancies should be reported promptly.
29. Visible Shipping Damage
If a shipment arrives visibly damaged:
Inspect the shipment before accepting it when possible.
Note the damage on the carrier's delivery documentation.
Photograph the packaging.
Photograph the affected product.
Keep all cartons and packing materials.
Contact US Tech Devices promptly.
Do not dispose of shipping materials until the claim has been resolved.
30. Concealed Damage
If damage is discovered after opening an apparently undamaged shipment, contact US Tech Devices promptly.
Retain:
Product
Original carton
Internal packaging
Shipping labels
Packing documents
Photographs
Carrier claim deadlines may apply.
31. Lost Shipments
If tracking indicates unusual delay or loss, contact:
US Tech Devices will work with the applicable manufacturer, distributor, warehouse, or carrier to investigate.
Carrier investigation and claim processing periods vary.
32. Incorrect or Missing Items
Customers should promptly report:
Incorrect products
Missing products
Short quantities
Missing accessories
Missing components
Please provide:
Order number
Invoice number
Purchase-order number, if applicable
Manufacturer part number
Quantity affected
Photographs where appropriate
33. Signature Requirements
High-value or sensitive shipments may require a signature.
Signature requirements may be imposed by:
US Tech Devices
Manufacturer
Distributor
Carrier
Payment processor
Insurance provider
Customers are responsible for ensuring an authorized person is available to receive the shipment.
34. Delivery Refusal
Customers should not refuse a shipment unless:
There is obvious severe shipping damage; or
US Tech Devices has specifically authorized refusal.
Unauthorized refusal may result in:
Return freight charges
Redelivery charges
Restocking fees
Supplier charges
Carrier charges
Refusing delivery does not automatically cancel an order.
35. Residential Delivery
Some products may be delivered to verified residential addresses where supported.
Residential delivery may involve additional:
Carrier fees
Signature requirements
Address verification
Fraud screening
Certain commercial or high-value products may only be shipped to verified business addresses.
36. Alaska, Hawaii & U.S. Territories
Shipping to Alaska, Hawaii, U.S. territories, and other non-continental destinations may be available depending on product and supplier restrictions.
Additional freight, air transportation, documentation, or handling charges may apply.
Customers should request a freight quotation before ordering products for these destinations.
37. APO, FPO & Military Addresses
Delivery to APO, FPO, or military destinations may be available for eligible products but is subject to:
Carrier capability
Product restrictions
Export-related requirements
Size and weight limitations
Government facility rules
Customers should contact US Tech Devices before ordering for these destinations.
38. International Shipping
US Tech Devices primarily serves the United States.
International transactions, when accepted, require separate review and may be subject to:
U.S. export-control regulations
Sanctions screening
Manufacturer restrictions
Destination restrictions
Customs documentation
Duties and taxes
Export classifications
End-user verification
Acceptance of international orders is at the discretion of US Tech Devices.
39. Export Compliance
Products supplied by US Tech Devices may be subject to United States export-control laws.
Customers may not export, re-export, divert, transfer, or otherwise supply products in violation of applicable:
U.S. export regulations
Sanctions
Embargoes
Restricted-party requirements
End-use restrictions
US Tech Devices reserves the right to decline or hold orders requiring additional compliance review.
40. Customs, Duties & Taxes
For any approved international shipment, the recipient is responsible for applicable:
Customs duties
Import taxes
Brokerage fees
Clearance fees
Local government charges
unless expressly agreed otherwise in writing.
41. Weather and Carrier Delays
US Tech Devices is not responsible for delivery delays caused by circumstances beyond our reasonable control, including:
Severe weather
Natural disasters
Carrier interruptions
Transportation failures
Labor disputes
Supply-chain disruptions
Manufacturer delays
Distributor delays
Government actions
Security restrictions
Civil emergencies
Cybersecurity incidents
Infrastructure failures
We will provide available information and assist with shipment inquiries where practical.
42. Force Majeure
Delivery obligations may be delayed by events beyond the reasonable control of US Tech Devices.
Such circumstances may include natural disasters, war, terrorism, labor disruptions, transportation interruptions, shortages, governmental actions, pandemics, manufacturer failures, cyber incidents, or other force-majeure events.
43. Customer Pickup
Customer pickup may be available only when expressly authorized.
Products should not be sent to or collected from the US Tech Devices corporate address unless pickup or return arrangements have been confirmed in advance.
44. Returns
Shipping a product back to US Tech Devices does not automatically create a valid return.
All returns are subject to our Return Policy and may require prior Return Merchandise Authorization.
Customers should contact us before shipping any product back.
45. Fraud Prevention
US Tech Devices may hold, verify, redirect, or cancel a shipment when necessary to address suspected:
Payment fraud
Identity theft
Address manipulation
Unauthorized purchasing
Product diversion
Export violations
Sanctions concerns
Additional verification may be required for certain transactions.
46. Security-Sensitive Products
Certain networking, cybersecurity, infrastructure, or controlled technology products may require additional:
Customer verification
End-user information
Manufacturer approval
Destination verification
Export screening
These requirements may affect processing or shipping times.
47. Customer Responsibility
Customers are responsible for:
Providing accurate shipping information
Ensuring the receiving facility can accept delivery
Providing special delivery requirements in advance
Inspecting deliveries
Reporting damage promptly
Maintaining delivery documentation
Providing government or facility-specific shipping requirements
Confirming applicable procurement requirements before ordering
48. Changes to Shipping Policy
US Tech Devices, Inc. may revise this Shipping Policy periodically to reflect changes in:
Carrier requirements
Manufacturer procedures
Distributor policies
Supply-chain practices
Government requirements
Applicable law
Business operations
The policy applicable to a transaction will generally be the version in effect when the order is accepted, unless an executed contract provides otherwise.
49. Shipping Assistance
For shipping quotes, tracking assistance, delivery requirements, freight questions, government shipment requirements, or order-status inquiries, contact:
US Tech Devices, Inc.
8600 Shadwell Dr Unit 10
Alexandria, VA 22309-4630
United States
Phone: 800-571-4174
Email: sales@ustechdevices.com
CAGE Code: 9SMN9
DUNS: 056961859
Unique Entity ID (SAM): SL7DR58VLH84
US Tech Devices, Inc. — Reliable Technology Supply. Nationwide Fulfillment. Proudly Serving American Organizations.